In this third and final post on last minute Web marketing strategies for the 2010 Holiday Season, we tackle mobile.  There’s a number of ways you can position yourself for success vis-à-vis mobile devices, and because more and more people use their smart phones to locate products and services on the go it’s in your best interest to make sure your mobile strategy is in place.

1. Search, Source, Activate

The primary way shoppers use their smart phones while on-the-go is to search for a product or the location of a particular retailer, or both.  Which is why it’s critical you’re optimized for local search, particularly if you have multiple locations.  Google and Bing are emphasizing local search results and maps more than ever in search results.  Mobile users are also doing quick comparisons either of similar products or similar retailers of those products, so make sure you’re also optimized on Yelp and other review sites.  The more good reviews you can show for your products or service, the better.

2. Optimize PPC Ads to Drive Retail Traffic

Use headlines and ad copy that talk about in-store promotions.  You can also include a local phone number that folks can tap to instantly generate a phone call to a store.  Make sure whatever click-through URL you use will take folks to a light-weight, mobile-optimized landing page so that it loads fast and is easy to read.  When combined with natural search listings that highlight local, maps and reviews, a smart PPC campaign may just tip the scales in your favor.

3. Sync Online and Offline Inventory

If you offer a product or service online, make sure it’s also available in your retail store.  Folks will often look to see if you offer something online and then dash into your store to buy.  If it’s not in stock, you’ll have an irritated customer on your hands, so make sure inventory is coordinated between online and in-store locations.

4.  Mobile Coupons and Promo Codes

Use coupons and promo codes to seal the deal and get folks through your doors. Use promo codes in PPC ads.  Make a mobile coupon available on your Web site that folks can show a cashier at check-out.  Also make use of Foursquare, which offers a number of features that provide incentives for shoppers to choose your store.  And, use services like Groupon to drive coupon adoption (and viral sharing of your offers).  As we discussed before, consumers are more cost-conscious than ever and are looking for deals around every corner.

5. Make Check-out Easy (and Mobile)

If your employees have smart phones (and I’m sure most do), put a Square credit card processor on each one to enable everyone in your store to do check-outs wherever they may be helping a customer. If you’ve got the budget, you can provide an iPod Touch to each employee with a Square attached. You can also use Square on iPads.  Not only does this avoid lines at the check-out counters, it provides another level of intimacy between your shoppers and the person in your store helping them.  And because you’ll need to email receipts, you also get to collect your customers’ email addresses for future marketing uses.

Black Friday and Internet Monday are just a few days away.  By putting a few last minute touches on your Holiday 2010 marketing program, you might just make a good holiday season into a great one.  Good luck and Happy Holidays!

In Part One of our Social Media Marketing Series, we covered the fundamentals.  What follows is a checklist of great social sites to leverage along with how to get it going and the content you can put into each spot:

If you haven’t done it already, create a Facebook Page for your business (type “Facebook Pages” into the search box when in your personal Facebook account page to find the section, and then click on the “+ Create Page” button to get started).  Once this is done, the obvious next step is to get people to become “Fans” of your business:

- Ask all of your friends and family

- Run a contest to past customers, complementary businesses, or local organizations to get some fans

- Offer a promotional rate to Facebook fans

- Promote your Page in your website, newsletter, and any other place folks interact with your business

- Also promote your Page on invoices, receipts, business cards, etc. — just something simple will do.

- Become a fan of partner and other local businesses

Once your Page is set up and you’ve begun promoting it, be sure to consistently post content…

About your business, including events, rates,  successes, customer wins, new partners, photos and videos of offerings, links to your blog postings, etc.  If your business sponsors things like the local Little League or the Breast Cancer 3-Day, be sure to highlight that.

About your industry, including links to news articles, blog postings, videos, events and happenings – and your review of them.

About local stuff, including local events and happenings (i.e. the 4th of July Parade), what’s coming up, photos and videos of them, your summary of how they went, etc.

About products or services used before, in conjunction with or after yours, including news article links and links to blog postings, videos, reviews, photos, customer comments and the like.

Also encourage content submission from your Fans, such as…

Q&A with past, upcoming or potential customers.

Customer testimonials describing how great you or your products and services are.

Customer photos or videos of them using your product.

Polls of fans, where you post an open-ended question that encourages engagement and responses

Once your community on Facebook is thriving, always be responsive!  Be active in your community.  Respond to comments and popular items.  Be interactive by using “liking” (the “thumbs-up” feature) and commenting on posts from active community members.

Create a Twitter account for your business if you haven’t already.  Simply go to twitter.com and click the “sign up now” button on their homepage.  A wizard will guide you through getting the account set-up.  When getting set up, enter your own name as the account owner, but use your business name as the Twitter ID (or handle).  So, if your business name is Cookie’s Cupcakes, your Twitter handle could be @CookiesCupcakes or @Cookies-Cupcakes or @Cookies_Cupcakes.  If someone already has claimed your business name (it happens a lot), try adding your local telephone area code to the end of your business name (@CookiesCupcakes415 — which indicates it’s the Cookie’s Cupcakes in San Francisco… BTW: if there’s an actual business out there with this name, our choice of it is purely coincidental!)

If you have a blog on your company website (and you should!), grab a Twitter widget for your blog so your Twitter stream can be highlighted in the sidebar.  Most website developers know how to do this, so ask for help if you need it.

Next up: Get followers!

First, follow Twitter’s suggestions for uploading an address book to see who you already know on Twitter.  You’d be surprised just how many people you already know also have Twitter accounts; once Twitter has revealed these folks, follow them.  In most instances, they’ll follow you back.

Second, use some of the same techniques for acquiring followers as you did with your Facebook page.

Third, follow Twitter accounts who post content related to your business, accounts of partners and accounts of your followers.

Fourth, promote your @UserName handle the same way you would an 800 number, your fax number or your main business number — including your website, business cards, shopping bags, collateral material, promotions and the like.

Once the basic blocking and tackling is done, you should start posting content:

Link Twitter to your mobile or smart phone (follow the instructions on Twitter).  This enables you to quickly and efficiently send tweets out over Twitter on the fly.  If you link your Twitter account to your Facebook Page, anything you tweet via Twitter will also show up as new content on your Facebook Page (thereby killing two birds with one stone … er … feeding two birds with one seed … well, you get the picture.)

Tweet early, tweet often! Tweet “Just opened the store and there were customers already waiting to get in!”  Or “The Little League team we sponsor just won their game.  Woo Hoo!”  Or “Just posted about a new offer that I’m really excited about” and then include the URL of the blog post people should go see.

Don’t worry, be happy. Remember that whatever you tweet can’t be retracted, so stay positive.  Also, don’t worry too much if you don’t get things exactly right in the early days — you’ll to learn how people use Twitter and what the conventional uses of the medium are soon enough.

If you haven’t already, create a YouTube channel.  Simply go to YouTube.com and follow the instruction on the homepage for creating your own channel.

Once your account is created, post videos of product tours, videos of your products in use, tours of your store (if you have one), and the like. Also, post videos of local and industry events.  Another great way to use YouTube is by posting customer testimonial videos.  Encourage customers to take their own videos.  If you use one of the popular, low-cost Flip video cameras (also available in HD), it allows you to automatically upload videos you record to your YouTube channel simply by plugging it into your computer or laptop.  If you use a Macintosh computer or MacBook laptop, use the included video editing software to jazz-up your videos with titles, music and transitions (if you have kids, this can be a great project for them and they often figure out how to do it far faster than their parents!)

Put links to join your YouTube channel on your website, newsletter and other touch points.  And remember it’s easy to embed video in your blog posts.  Be responsive to all comments on your videos. And be sure to promote new video posting through Facebook and Twitter.

If you haven’t already, create a Flickr account.  Post photos of you, your products, your staff, pictures of your products in use, and pictures of products used before and after yours (the idea is to show how they fit with yours or what the end result is.)  Post photos of local and industry events.  As you upload photos, be sure you name them and add tags (they’re like categories) so they can be easily found in searches (for instance, if someone on Flickr is doing a search on “cupcakes” you want Cookie’s Cupcakes to show up in search results, so be sure to name the kind of cupcake you’ve photographed — red velvet, for instance — and tag the photo “cupcake, red velvet”.

Incorporate your Flickr photostream onto your website or blog page.  Include links to follow you on Flickr on your website, newsletter and other touch points.  And be sure to promote all your new photo content through Facebook and Twitter.

Give your own website a social focus. For instance — and this one’s important — start a blog.  And make sure it’s incorporated INTO your website and not part of a blog hosting website with a different domain name than your website’s.  Most website developers know how to do this and can help you to get set up.  Also, you can decide to build your business’s website on a blog hosting platform such as WordPress, which makes incorporating a blog so much easier.  There are many free and low-cost business website templates you can use on WordPress, and there are many website developers who can help you get up and going at a reasonable cost.

Once your blog is up and going, be sure to regularly post to your blog, including product reviews, industry events and news, and  local events and news.  What are questions you get from customers or what issues do they frequently run in to?  Use your blog to address these. Feature videos from your YouTube channel and when you post, insert photos from your Flickr stream — it’s easy to do both and really gives your blog professional flare.

Be sure you also add an RSS feed to your blog — again, WordPress makes this easy and a website development professional can also make this happen for you.  Promote all your blog posts via Facebook and Twitter.  You can use free applications like TweetDeck or Seesmic to make this simple and efficient for you.

Make sure you’ve established a presence for yourself on sites like Yelp, CitySearch, FourSquare and other social / crowd-sourced sites.  Remember that these sites enable your customers to not only find you — as they once did with the Yellow Pages — but to also rate your product or service quality, customer service, responsiveness, and the like.  Such sites can drive a great deal of traffic to your business, but can also kill traffic if lots of people indicate they didn’t appreciate their experience with your company.  Most companies don’t have anything to worry about — it’s only those companies who fail their customers that get into trouble.

Email out a newsletter to everyone on your email list.  Setting up an email newsletter is easy using services like Constant Contact or MailChimp — they include really nice templates you can customize with your own branding and help you to manage all your email lists.  And there’s no need to write something from scratch; simply repurpose content you’ve already developed and published on your blog – and include links to popular videos, photos and tweets from other Twitter users that people have found of interest.  Make sure there are plenty of links in your email newsletter back to relevant sections of you website.

Sign up for Google Alerts and set alerts for your business name and any competitors you may have.  You may also want to set one up for your own name if it is used a lot in conjunction with your business.  Google Alerts tells you when you are mentioned in the news, in people’s blog posts or tweets and and enables you to respond to both positive and negative reviews or comments.

Always send a kind word to someone who speaks of you favorably.

For negative reviews or posts, reach out the poster to learn more and find out how you can improve in the future.  (Be sure to do this non-defensively and without anger.  This is an opportunity to learn from a customer and to grow from negative feedback.  Getting into disagreements or fights with customers — particularly online — can lead to much larger negative consequences.)

It will very likely take some effort to build all this up.  It might seem awkward at first and feel a bit time-consuming.  So take it one step at a time.

Go slow and don’t worry if you feel like you are talking into a black hole for awhile.  Continue brainstorming on that rewards system to get an active community in place.

Once you get into the habit of these forms of communication, it will become second nature and the community that you develop will be rewarding to you professionally and to your bottom line.

Next Up — Part 3:  Social Media Examples That Work

In August we ran a post about getting your site listed in Google’s 10-pack.  This post has been our number one read post to date, so I thought you might appreciate additional tips on tweaking your local business center listings across Google, Yahoo, and Bing.

1. Submit complete forms.

All three local search centers include a wealth of information that’s of use for people doing searches (i.e. your prospects!), so be sure to fill out each form completely (the hyperlinked “Google”, “Yahoo” and “Bing”, above, will take you to each).

For example, if you have a bricks and mortar storefront, you can indicate your operating hours. If your site then appears in Google’s 10-pack listing and someone clicks on your listing, it will say whether or not you’re open for business – in real time!

Also be sure to choose the appropriate categories for your business – and yes, you can choose more than one. Choosing more than one category helps ensure you site is shown in local searches for those categories (nevertheless, show restraint: only choose those categories that genuinely refer to your business).

As you can see in the screen shot below, Spa Bar, a day spa in San Francisco, has included its operating hours (and as I write this, the spa is open – hmmmm . . . maybe it’s time for a facial) but is listed for one category only.

Its competitor, Tru Spa, also located in San Francisco, lists its operating hours and six categories, as you can see in the screen shot below.

2. Ask all of your customers to give you a review – on multiple sites.

Customer reviews comprise a major component of the local search algorithm. And, as you can see in the screen shot below, Google is now including a link for “Reputation Trend,” which links to a trending analysis on the review site Judy’s Book.

This means it’s becoming increasingly important that you become very strategic about getting your customers to leave reviews for you – on multiple review sites.

In this shot for Luminous Day Spa, you can see that Bing is pulling information from the CitySearch directory, including “menu” and “reservation” hot links, and it’s showing that the spa has a rating of 9/10 (we’re not sure how that is calculated).

Other review sites you’ll want to consider include:

Local review sites for your city/region – These include CitySearch and Yelp, to name just two popular review sites.

Travel sites — Fodor’s and HotelTravel.com are two popular sites.

Google Reviews – Anyone with a Google account can leave a review simply by clicking on the little “comment” icon that follows any search engine listing (provided the person is logged in to Google).

Yahoo! and Bing Reviews – The review function works similarly to Google’s.

3. Upload your own images.

Although all three search engines let you upload images, you can upload more than just one or two to Google’s local business center. If you don’t upload your own images, you leave to chance exactly what image Google is going to show – which could be unflattering, to say the least.

For our day spa example, many of the spas used photographs of people getting facials and massages or images of their interiors. You can also upload your logo and YouTube videos.

Small plug: If all of this sounds a little overwhelming, consider putting Yield Software to work. With our new Local Listings JumpStart package, we can get you on the map and in your local search results quickly and effectively. To get started, schedule a free 20-minute consult with a Yield Software Services Expert today.

SES Show Update and Three 10-Pack Strategies

We’ve been at Search Engine Strategies–San Jose since Tuesday. The themes we’re hearing repeatedly: mobile is going to be huge, review sites are going to be huger, and social media is now part and parcel of the SEO / search fabric.

Because we love you, our small and mid-sized business customers, we attended the session, “Search Engine Optimization on a Dime,” and pricked-up our ears when we heard this stat from David Mihm, Director and COO of GetListed.org: more than 40% of all searches had a local (or geographic) intent.

What was eye-opening was his statement that Google sees potentially 500 million local searches per month! (No one is quite sure of the exact number.)

Local search is when someone uses a search phrase, such as “plumbers” plus a city, region, or state. When you search for just “plumbers,” Google will give you results based on your IP address – which is also considered a “local search.”

For local search, the end all and be all is getting into the Google 10-pack, the name for the map and its ten website links that often takes up the #1 listing position for many local searches.

According to David, the 10-pack levels the playing field for mom and pop businesses – which makes sense as it propels ten lucky sites to the #1 listing. So how do you get your site listed in it? David outlined a few strategies:

1. Get listed in Google’s Local Business Center.

Submitting your site is free, but you must do this step manually as it requires that Google verifies your company via an automated phone call. At the same time you claim your business listing, you’ll claim your Google map listing as well.

When listing your company name, include one or two keywords that describe your company – i.e. A1 Plumbing and Heating Services versus A1 Plumbing.

Be sure to complete all the fields within the Google Local Business Center form, including whether you have free parking, your storefront hours, and if you accept credit cards.

“But I’m a virtual company, I don’t have a storefront!” I can hear you saying. “Or, I sell to companies all over the US, I’m not concerned with local.” Given nearly half of all searches have a local intent, it behooves you to ensure your company is listed in Google’s (and Yahoo’s) local business centers as people will often look for companies near them when sourcing products or services.

Also, Google’s Local Business Center just isn’t for bricks and mortar businesses –anyone can list a business as long as you can verify that it is a business.

2. Get listed in third-party directories.

Google sees its own Local Business Center listing as a trusted resource when it comes to local search. It also depends on information provided by third-party data providers. According to David, your site should be listed in the following:

InfoUSA – To get listed with InfoUSA and other huge databases, you must post your business name to Universal Business Listing. Submission is not free – you’ll need to pony up $30 a year.

Localeze – Submission to Localeze is free.

Best of the Web – A directory, BOTW features categories (much like the Yahoo! Directory, in which you should also get listed, and which also costs something to join). The cost for submission is $99.95 a year or a $299.95 one-time charge. Use the “Submit Site” link to add your site to the directory.

3. Get cited “locally.”

According to David, citations, that is, mentions of your company name, in the local press is a huge factor in ensuring your site is part of Google’s 10-pack. (Again, this makes sense.)

To get mentioned, volunteer for local community events and/or sit on civic committees. Attend local business fairs or hold contests. Sponsor community beautification programs. Send out press releases whenever you have company news or hire someone new.

You’ll also want to ask your customers to leave reviews on opinion sites such as Yelp as these reviews are now part of Google’s local search algorithm. (Notice in the screen shot above that all 10 sites have reviews.)

Small plug: the Yield Web Marketing Suite helps small and growing businesses target their local markets through search engine optimization and via PPC ad campaigns on Google, Yahoo! Search and Bing.  Give our free 30-day trial a test drive if you’re not already subscribed.